79 Praed Street, Paddington, W1 2NS
Common queries answered
Frequently asked Questions
We are able to deliver most SIM cards within one business day and PAC code within five hours. It can take a little longer for some of our higher-value numbers, up to 5 business days. When you create a number it takes us up to 10 business days to deliver the SIM.
Please inform us immediately if you have entered the incorrect shipping address by writing to us via email or by calling us – you can find these details in the contact page. We may be able to retrieve the number and issue a replacement SIM card should it be delivered to the wrong address but cannot guarantee it so please do contact us immediately if you the shipping details are incorrect.
We deliver to all UK, EU and International addresses, free of charge for orders above £50.
Once purchased, the number is yours to own forever. A welcome and instruction pack is included with all purchases. These provide detailed instructions on how to register ownership.
All of our numbers are portable, meaning they can be transferred to any UK network of your choice using the PAC code. Selecting the PAC delivery type during checkout is the easiest and fastest way to do this. Step-by-step instructions will be included in your purchase.
You will receive a SIM card or a PAC code after purchase, depending on the selected delivery type. An instruction manual will be included. We also offer continued customer service online, over the phone and in person to make sure everything goes smoothly.
We will provide you with an online account when you complete a purchase – simply log in and order a replacement SIM. To speed things up, we can also provide you with a PAC code within 30 days of purchase.
Yes. You will be able to use your number abroad as long as you have roaming enabled. SIM cards provided will also work on handsets sold internationally.